1. International delivery services
After the order has been placed, we will soon deliver the product to your address. However, details of delivery service are different in different countries. Please read the information carefully before you place the order, thank you! (e.g. Delivery Services are only available in Taiwan’s main island, while remote islands off of Taiwan are excluded. )
2. Can I place an order if I am not in Taiwan?
For sure! Whether you live overseas or in Taiwan, as long as you place an order from our website, we will help you deliver fruits from Taiwan to your destination.
3.How long will it take for the order to be delivered?
After the pre-order deadline, it will take 2-3 weeks for a series of processes, including packing from the orchard, quarantine procedures, packaging and cross-border air transport or shipping to the local delivery, etc. However, the transport period might be influenced by the weather conditions or company policies. Thanks for waiting.
4. Will the shipping cost be charged separately?
Shipping cost is already included in the price.
5.What should I do if I have a problem after receiving ?
Please record or take photos during the whole process when you open the delivery.
If there is any problem with the product, please contact us through firstname.lastname@example.org and mention the order number, product photos or videos within 24 hours after receiving the product, we will soon get back to you.
6. I want to order in bulk
Due to technical problems, our website cannot place an order to send products to different addresses at one time.
If you have a bulk ordering requirement,
(1)please see the link in the product information, each item has its order link.
(2)Please contact us by phone or on line. [ID : shinantw]
Request multiple order forms, fill them out and return them to email@example.com.
7. How do I confirm my order?
The system will send you an order notification to your email address after you place an order in the store.You can follow the instructions in the notification letter to log in to the order enquiry system. https://shinantw.waca.shop/order/query